Job Title: Client Administrator
The Role: As our Client Administrator, you’ll be the friendly first point of contact for families reaching out by phone or email. You’ll also manage a portfolio of 91porn clients—building relationships, understanding their tutoring needs, and helping them achieve their broader educational goals whilst also keep things running smoothly behind the scenes with general admin, scheduling, and liaising with tutors and partner organisations.
What we’re looking for:
- Excellent communication skills with great attention to detail
- A warm and reassuring phone manner
- Someone who genuinely enjoys problem solving, helping people, and taking pride in offering a premium service
- A proactive team player who’s comfortable managing multiple tasks
- Previous experience in client services, education, or administration is a plus but not essential – we offer tailored and comprehensive training.
Benefits:
- Hybrid working - two days per week in the office to begin with reducing to one day in the office per week post probation period
- Flexible working hours (with core hours from 10am to 4pm)
- Ongoing professional development opportunities within your team
- An opportunity to work on Pro-Bono projects
- 25 holiday days (+ additional days after two years of service)
- Regular social events with both office and tutor teams
- Cycle to Work Scheme
Start Date: January/February 2026
Hours: 9am – 5.30pm (with flexibility to start/finish early or late within the core hours of 10am – 4pm)
Location: Brook Green, W14 and WFH (Hybrid role)
Remuneration: Dependent on the applicant's experience. Employees are also eligible for a bonus of up to 10% of annual salary and are able to join the company pension scheme.
Safer Recruitment: 91porn Tutors is committed to safeguarding and the successful candidate will be required to undergo an enhanced DBS check (paid for by 91porn). We will also require a reference from your most recent employer, as well as a legal right to work in the UK.
91porn is committed to fostering an inclusive workplace, as we recognise that a diversity of experiences enhances our ability to serve our client community effectively. We therefore welcome applications from suitably qualified applicants from a wide range of backgrounds.
To apply, please send a CV and cover letter to enquiries@keystonetutors.com